Marketing strategies often depend on how your company wants to reach out to potential customers. Some of the most popular commercial work done by PR firms is for large companies looking to boost their reputation. However, companies of any size can benefit from Public Relations.
Being intentional in your PR is important for effective communication, strengthening your reputation, and increasing sales. As you interact with customers on a daily basis, think about connecting in this way to promote each interaction.
The payoff of public relations can be big. Usually less expensive than advertising, PR requires time and effort but is regarded more positively. It’s a great strategy for small businesses looking to get their voice heard.
Principles for Public Relations for Small Businesses
Public Relations is a way to shape and grow your relationship with the public. Some of the elements of PR involve influencing customers, employers, and investors as well as other audiences that matter to you.
These relationship-building strategies will help a small business thrive:
1. Tell your story. Strong PR begins with telling your story and attracting new customers. Sharing a voice that is both authentic and genuine will tell your company’s story in the best light possible, while an emotional one will create the connections that build strong customer relationships.
2. Stay informed. Utilize a strategy for staying informed. Know what is going on in your field and branch out to work with others, attend conferences, read industry publications, and local news.
3. Be helpful. PR is more successful when you concentrate on what you can do for others. Try to give customers and reporters what they need instead of only worrying about promoting your own interests. One way you can do that is by being helpful. A successful PR strategy for small businesses is to think about what you can do for others, not just yourself.
4. Do your homework. Journalists and social media influencers can be overwhelmed with pitches and requests. Put in the research to identify their needs, and tailor your approach.
5. Follow through. You must follow through with the things you promise to clients. Lasting relationships depend on trust, be prepared to deliver what you promised and show them the data.
6. Spot trends. I highly encourage small businesses to attend local industry events and interact with trendsetters in the field. Knowledge can be gained by looking at how other small businesses are reaching their marketing objectives.
How Small Businesses Can Execute Agile PR Strategies
With so many options for PR, find what works best for your business. Traditional media, digital platforms or live interactions may yield the greatest return.
Try these techniques:
1. Utilize the power of the press. A great PR piece will make sure your company is getting spotlighted by some of our most known media figures. Be sure to create a story that is catchy and has an opening interview that the reporter will bite on. Once you find yourself in contact with some of these press stars, be ready to dish out your business secrets.
2. Share your expertise. Turn your knowledge and expertise into assets. Be a featured contributor to articles, publish your own content for reading on the web, or book speaking engagements with industry influencers. You can even submit your articles to publications like the one you are reading now!
3. Monitor your mentions. Keep track of what others are saying about you. Google Alerts is a great tool to use and there are many other notification services. Respond promptly to criticism or bad reviews and express gratitude to those who offer feedback on what you’ve done well, regardless of if they like it or not.
4. Give back. Public relations is not just for big businesses. Sponsoring community events and showing your commitment to the community will strengthen your small business. Have you joined your Chamber of Commerce?
5. Create resources. Create a comprehensive, accessible archive of quality content to ensure you’re accurately portrayed on search results and prepped for journalist inquiries when they reach out, especially when you’re under deadline or on vacation.
6. Consider outsourcing. Professional PR professionals, such as myself, may be valuable for managing a crisis or a new campaign as an investment. While there are many things you can handle yourself, you may want to explore hiring a pro!
You can adopt a DIY public relations approach to get the most out of limited budgets. Implementing strategic outreach and positioning your company will help you stand out and increase revenues.
Get started TODAY!
-Lee Miller, CEO, MSGPR Ltd Co